1. General Policy

Due to the intimate and consumable nature of our fragrances, all general sales are strictly final. We only offer returns, refunds, or exchanges if a product arrives physically damaged, leaking, defective, or if you receive the incorrect item.

2. 48-Hour Eligibility & Claim Process

You must contact our customer support team within 48 hours of the official delivery timestamp to report an issue. To be eligible for a resolution, the product must be unused, in its original unopened packaging, and accompanied by proof of purchase.

To verify your claim, you must provide:

• Mandatory Unboxing Video: A continuous video starting clearly from the sealed shipping package.
• Supporting Media: Clear, unedited photos or videos showing the damaged product and the original shipping materials.

3. Non-Returnable Items

• For strict hygiene and safety reasons, we do not accept returns or process refunds for
• Used perfumes or opened bottles.
• A personal dislike of the scent (as fragrance preference is subjective). Note: If the variant received is entirely different from your order, an exchange will be provided.

4. Approvals & Refunds

• Please do not ship any items back to us without prior authorization and instructions from our support team.
• Once your claim and evidence are approved, we will promptly arrange a replacement or a refund.
• Approved refunds are processed to your original mode of payment and may take 3–7 working days to reflect, depending on your bank.